SHIPPING INFORMATION

•  Same-Day Shipping cut-off time is 12:00 PM ET

•  Orders received after 12:00 PM ET Monday through Wednesday are shipped the following day

•  Orders received after 12:00 PM ET on THURSDAY are shipped the following MONDAY (closed on Friday - no shipping)

•  FedEx is our preferred carrier - great rates and great service!


 

CHRISTMAS SCHEDULE 2018

Christmas is almost here! We LOVE this time of year, BUT... freight carriers often experience service delays during holiday periods which can increase the risks already inherent in shipping live items (packages delayed in transit and delivered late can result in products that arrive in unsatisfactory condition). In order to help minimize these risks, we have altered our normal schedules for the Christmas & New Year holiday period as detailed below.

  • Wholesale orders scheduled to ship on Wednesday, 12/19/18 (NO web orders will be shipped on this day) are NOT GUARANTEED FOR LIVE DELIVERY OR TIMELY ARRIVAL. Orders shipped on this day are at customer’s risk. DELAYS ARE EXPECTED due to the increased number of packages the carriers will be flooded with trying to deliver before Christmas.

  • Our office will be CLOSED for the Christmas Holidays beginning Thursday, December 20 and will reopen on Wednesday, December 26 for two days only (Wed & Thurs).

  • Orders placed on our website after 12:00 Noon ET Tuesday, Dec. 18 thru 12:00 Noon ET Wednesday, Dec. 26 will be shipped scheduled to ship on Wednesday, Dec. 26; however, due to the high number of packages scheduled to ship on that day, some orders may have to be re-scheduled to ship on the following day, Thursday, 12/27/18, if necessary.

  • Orders placed on our website after 12:00 Noon ET Wednesday, Dec. 26 thru 12:00 Noon ET Thursday, Dec. 27 will be scheduled to ship on Thursday, Dec. 27; however, due to the high number of packages scheduled to ship on that day, some orders may have to be re-scheduled to ship on the next available shipping date, which will be Wednesday, 1/2/19, if necessary.

  • Our office will be CLOSED for the New Year’s Holiday beginning Friday, December 28 and will reopen on Wednesday, Jan. 2 for two days only (Wed & Thurs).

  • Orders placed on our website after 12:00 Noon ET Thursday, Dec. 27 thru Noon Wednesday, Jan. 2 will be scheduled to ship on Tuesday, Jan. 2; however, due to the high number of packages scheduled to ship on that day orders may be re-scheduled to ship on the following day, Thursday, 1/3/19, if necessary.

Monday Tuesday Wednesday Thursday Friday

Dec 17
Normal Hours
(9:00a to 4:00p)

Normal Guarantees apply

Dec 18
Normal Hours
(9:00a to 4:00p) 

Normal Guarantees apply

Dec 19
Normal hours 
(9:00a to 4:00p)

LIMITED SHIPPING - NO WEBSITE ORDERS SHIPPED
(only wholesale orders will be shipped)
NO GUARANTEES ON ANY SHIPMENTS
EXPECT DELAYS!

Dec 20

CLOSED for the Holidays

Dec 21

CLOSED

Monday Tuesday Wednesday Thursday Friday

Dec 24

CLOSED for the Holidays

Dec 25

CLOSED for the Holidays
Merry Christmas!

Dec 26
Normal Hours
(9:00a to 4:00p)

SCHEDULED SHIP DATE
(but SUBJECT TO CHANGE
DUE TO VOLUME)

Dec 27
Normal Hours
(9:00a to 4:00p)

SCHEDULED SHIP DATE
(but SUBJECT TO CHANGE
DUE TO VOLUME)

Dec 28

CLOSED

Monday Tuesday Wednesday Thursday Friday

Dec 31

CLOSED for the Holidays 

Jan 1

CLOSED for the Holidays

Jan 2
Normal Hours
(9:00a to 4:00p)

SCHEDULED SHIP DATE
(but SUBJECT TO CHANGE
DUE TO VOLUME)

Jan 3
Normal Hours
(9:00a to 4:00p)

SCHEDULED SHIP DATE
(but SUBJECT TO CHANGE
DUE TO VOLUME)

Jan 4
CLOSED 

ALL NORMAL SCHEDULES AND GUARANTEES will be back in place beginning Monday, Jan. 7.
 

We appreciate your business and wish you and yours a very Blessed Christmas Holiday!

For unto you is born this day in the city of David a Savior,
which is Christ, the Lord ! (Luke 2:11)



WHEN WILL MY ORDER SHIP?
What day your order ships depends on what day and time you place your order, and what service you select.  Click HERE for a table that explains our shipping days.

OVERNIGHT SERVICE
Overnight shipping is available to all states in the continental USA, and we have negotiated very good rates with carriers.  Unlike many providers, we DO pass along discounted rates to you to save you money!

GROUND SERVICE
Ground shipping is available ONLY for the following states: AL, FL, GA, NC, SC, TN. NO GUARANTEES apply to anything ALIVE shipped via Ground service -  EVER!  See Our Guarantee page for more details.

SPECIAL SHIPPING INSTRUCTIONS
Private carriers rarely provide adequate space for special shipping instructions on their delivery labels, and even if they do the unfortunate truth is such instructions are rarely read and nearly never followed.  Therefore, we cannot accommodate special delivery instructions.

NO US POSTAL SERVICE SHIPPING
US Postal Service delivery is not as reliable as private carriers for live products. Packages cannot be tracked during the delivery process and are sometimes completely lost. Therefore we do not ship via the US Postal Service.

ORDER/SHIPPING CONFIRMATION E-MAILS
All web orders receive an e-mail confirmation (invoice) when your order is placed and a shipping confirmation email containing tracking information.  (Orders not placed on our website also get a shipping confirmation if you have provided us with your e-mail address).

PHYSICAL STREET ADDRESS REQUIRED FOR DELIVERY
Post Office Box addresses are not acceptable for delivery.  Neither FedEx nor UPS will deliver to a PO Box.  We must have a private carrier approved address (a physical street address).

AVAILABLE SHIPPING AREAS
Small orders are shipped within the 48 contiguous United States ONLY (we currently do not ship small orders to Alaska, Hawaii, or Puerto Rico, or internationally).  We DO however ship LARGE orders to destinations outside the US (see "International Orders" below).

INTERNATIONAL ORDERS
We do ship large orders via air freight to customers in many countries around the world.  If you are outside of the continental United States and wish to place a large order (over 100,000 crickets per shipment) contact our International Sales Department for a price quote on large volume cricket orders. You can reach the International Sales Department by e-mailing websales@ghann.com and placing "INTERNATIONAL" in the subject line of your e-mail.

ADDRESS CORRECTIONS
Most carriers charge a pretty hefty fee when delivery addresses are wrong, and FedEx is no exception - as of early 2015 FedEx's Address Correction Fee is $12.50 per package.  PLEASE be careful when placing your orders!  If you enter a wrong address resulting in an Address Correction Fee, we must pass that charge along to you.