Contact Us

We have an exclusive Internet Sales Division with a dedicated response team that handles all web related business and correspondence via e-mail only. This enables us to offer our live crickets and related products through the internet at competitive prices and provides a written record of all correspondence.  To contact us, please use the form below or e-mail

During normal office hours the WebSales Division strives to respond to all correspondence within four hours of receipt.  Messages received after about 2:00 PM on Thursdays will be responded to the following business day.  Currently, our normal office hours are:

  • Monday through Thursday - 9:00 AM - 4:00 PM ET
  • Friday - CLOSED

Please note that the best resource for customer service related to orders placed on our website is to e-mail the Internet Sales Division.  Our telephone sales agents do not have access to the resources required to provide assistance for web related orders or issues.  They will simply advise all incoming calls concerning web related business to e-mail for assistance.


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