SHIPPING INFORMATION

•  Same-Day Shipping cut-off time is 12:00 PM ET

•  Orders received after 12:00 PM ET Monday through Wednesday are shipped the following day

•  Orders received after 12:00 PM ET on THURSDAY are shipped the following MONDAY (closed on Friday - no shipping)

•  FedEx is our preferred carrier - great rates and great service!


Christmas 2019 Shipping Schedule

Christmas is almost here!  We LOVE this time of year, but... since freight carriers normally experience service delays during holiday periods the shipment of live items is very risky. Unfortunately, these delays may result in products that arrive in unsatisfactory condition.  Therefore, we must suspend our normal guarantees during holidays. Below is a calendar outlining our shipping and office schedule for the Christmas Holidays.

•  Our office will be CLOSED for the Christmas Holidays beginning Monday, December 23 and will reopen on Monday, December 30.

•  Our office will be CLOSED for New Year's beginning Tuesday, December 31 and will reopen on Thursday, January 2.

•  Orders placed on our website after 12:00 Noon ET Thursday, Dec. 19 thru 12:00 Noon ET Monday, Dec 30 will be scheduled  to ship on Monday, Dec 30, HOWEVER - due to the high number of shipments we anticipate having on that day, some orders may have to be re-scheduled to ship on the next available shipping day.  We appreciate your understanding.

•  Orders placed on our website after 12:00 Noon ET Monday, Dec 30 thru 12:00 Noon ET Thursday, Jan 2 will be scheduled to ship on Thursday, Jan 2, HOWEVER - due to the high number of shipments we anticipate having on that day, some orders may have to be re-scheduled to ship on the next available shipping day.  We appreciate your understanding.

•  Normal hours and normal guarantees will be back in place on Monday, Jan 6.
 

Monday

Tuesday

Wednesday

Thursday

Friday

Dec 16

OPEN Normal hours
(9:00a to 4:00p)

Normal Guarantees Apply

Dec 17

OPEN Normal hours
(9:00a to 4:00p)

Normal Guarantees  Apply


 

Dec 18

OPEN Normal hours
(9:00a to 4:00p)

Normal Guarantees  Apply

Dec 19

OPEN Normal hours
(9:00a to 4:00p)

NO GUARANTEES
ON ANY SHIPMENTS - EXPECT DELAYS!

Dec 20

CLOSED

 

Monday

Tuesday

Wednesday

Thursday

Friday

Dec 23
 
CLOSED for the Holidays
 

Dec 24
 
CLOSED for the Holidays

 

Dec 25

CLOSED for the Holidays

MERRY CHRISTMAS!

Dec 26

CLOSED for the Holidays

Dec 27

CLOSED

 

Monday

Tuesday

Wednesday

Thursday

Friday

Dec 30

OPEN Normal hours
(9:00a to 4:00P)


Normal Guarantees Apply

Dec 31

CLOSED for the Holidays

 

Jan 1

CLOSED for the Holidays

Jan 2

OPEN Normal hours
(9:00a to 4:00p)

Normal Guarantees Apply

 

Jan 3

CLOSED

 


All of us at Ghann's Crickets and Reptiles2You wish you and yours a very blessed Christmas Holiday!

For there is born to you this day in the city of David a Saviour, who is Christ the Lord.
And this will be the sign to you: You will find a Babe wrapped in swaddling cloths, lying in a manger.
And suddenly there was with the angel a multitude of the heavenly host,praising God and saying:
"Glory to God in the highest, and on earth peace, goodwill toward men!" ~ Luke 2:11-14

 


WHEN WILL MY ORDER SHIP?
What day your order ships depends on what day and time you place your order, and what service you select.  Click HERE for a table that explains our shipping days.

OVERNIGHT SERVICE
Overnight shipping is available to all states in the continental USA, and we have negotiated very good rates with carriers.  Unlike many providers, we DO pass along discounted rates to you to save you money!

GROUND SERVICE
Ground shipping is available ONLY for the following states: AL, FL, GA, NC, SC, TN. NO GUARANTEES apply to anything ALIVE shipped via Ground service -  EVER!  See Our Guarantee page for more details.

SPECIAL SHIPPING INSTRUCTIONS
Private carriers rarely provide adequate space for special shipping instructions on their delivery labels, and even if they do the unfortunate truth is such instructions are rarely read and nearly never followed.  Therefore, we cannot accommodate special delivery instructions.

NO US POSTAL SERVICE SHIPPING
US Postal Service delivery is not as reliable as private carriers for live products. Packages cannot be tracked during the delivery process and are sometimes completely lost. Therefore we do not ship via the US Postal Service.

ORDER/SHIPPING CONFIRMATION E-MAILS
All web orders receive an e-mail confirmation (invoice) when your order is placed and a shipping confirmation email containing tracking information.  (Orders not placed on our website also get a shipping confirmation if you have provided us with your e-mail address).

PHYSICAL STREET ADDRESS REQUIRED FOR DELIVERY
Post Office Box addresses are not acceptable for delivery.  Neither FedEx nor UPS will deliver to a PO Box.  We must have a private carrier approved address (a physical street address).

AVAILABLE SHIPPING AREAS
Small orders are shipped within the 48 contiguous United States ONLY (we currently do not ship small orders to Alaska, Hawaii, or Puerto Rico, or internationally).  We DO however ship LARGE orders to destinations outside the US (see "International Orders" below).

INTERNATIONAL ORDERS
We do ship large orders via air freight to customers in many countries around the world.  If you are outside of the continental United States and wish to place a large order (over 100,000 crickets per shipment) contact our International Sales Department for a price quote on large volume cricket orders. You can reach the International Sales Department by e-mailing websales@ghann.com and placing "INTERNATIONAL" in the subject line of your e-mail.

ADDRESS CORRECTIONS
Most carriers charge a pretty hefty fee when delivery addresses are wrong, and FedEx is no exception - as of early 2015 FedEx's Address Correction Fee is $12.50 per package.  PLEASE be careful when placing your orders!  If you enter a wrong address resulting in an Address Correction Fee, we must pass that charge along to you.