SHIPPING INFORMATION

Coronavirus Business Status Update

4/2/20 - As of this writing, we ARE still shipping crickets, and FedEx shipments ARE moving normally within the USA (which means our sister company Reptiles2You is still providing discounted FedEx shipping services to our members as well).


FedEx is classified as an "Essential Business" due to the critical role they play in moving necessary goods, and as a company that produces food for animals WE are also classified as an Essential Business, so we are able to operate under the State of Emergency and SIP (Shelter in Place) orders that have been issued in many areas including our home state of GA.

HOWEVER, deliveries can be impacted in areas where the recipient is unable to receive the shipment (e.g. if shipping to a business address and that business is closed, etc), so when placing orders, please be certain that someone will be able to receive your shipment at the delivery address when the it arrives!

Our best advice to everyone right now is to follow the CDC's recommendations which can be found HERE, and to try to continue to live life as normally as possible given the unprecedented circumstances we are facing. We are strong people and a strong country - we will get through this.

REMEMBER - the most current FedEx alert information is always available at FedEx Service Alerts.

We also post updates and useful info on our GCF Facebook page.

Thanks everyone, and please stay safe.
--
Clay Ghann, President/CEO, Ghann's Cricket Farm -- Managing Partner, Reptiles2You, LLC

•  Same-Day Shipping cut-off time is 12:00 PM ET

•  Orders received after 12:00 PM ET Monday through Wednesday are shipped the following day

•  Orders received after 12:00 PM ET on THURSDAY are shipped the following MONDAY (closed on Friday - no shipping)

•  FedEx is our preferred carrier - great rates and great service!


WHEN WILL MY ORDER SHIP?
What day your order ships depends on what day and time you place your order, and what service you select.  Click HERE for a table that explains our shipping days.

OVERNIGHT SERVICE
Overnight shipping is available to all states in the continental USA, and we have negotiated very good rates with carriers.  Unlike many providers, we DO pass along discounted rates to you to save you money!

GROUND SERVICE
Ground shipping is available ONLY for the following states: AL, FL, GA, NC, SC, TN. NO GUARANTEES apply to anything ALIVE shipped via Ground service -  EVER!  See Our Guarantee page for more details.

SPECIAL SHIPPING INSTRUCTIONS
Private carriers rarely provide adequate space for special shipping instructions on their delivery labels, and even if they do the unfortunate truth is such instructions are rarely read and nearly never followed.  Therefore, we cannot accommodate special delivery instructions.

NO US POSTAL SERVICE SHIPPING
US Postal Service delivery is not as reliable as private carriers for live products. Packages cannot be tracked during the delivery process and are sometimes completely lost. Therefore we do not ship via the US Postal Service.

ORDER/SHIPPING CONFIRMATION E-MAILS
All web orders receive an e-mail confirmation (invoice) when your order is placed and a shipping confirmation email containing tracking information.  (Orders not placed on our website also get a shipping confirmation if you have provided us with your e-mail address).

PHYSICAL STREET ADDRESS REQUIRED FOR DELIVERY
Post Office Box addresses are not acceptable for delivery.  Neither FedEx nor UPS will deliver to a PO Box.  We must have a private carrier approved address (a physical street address).

AVAILABLE SHIPPING AREAS
Small orders are shipped within the 48 contiguous United States ONLY (we currently do not ship small orders to Alaska, Hawaii, or Puerto Rico, or internationally).  We DO however ship LARGE orders to destinations outside the US (see "International Orders" below).

INTERNATIONAL ORDERS
We do ship large orders via air freight to customers in many countries around the world.  If you are outside of the continental United States and wish to place a large order (over 100,000 crickets per shipment) contact our International Sales Department for a price quote on large volume cricket orders. You can reach the International Sales Department by e-mailing websales@ghann.com and placing "INTERNATIONAL" in the subject line of your e-mail.

ADDRESS CORRECTIONS
Most carriers charge a pretty hefty fee when delivery addresses are wrong, and FedEx is no exception - as of early 2015 FedEx's Address Correction Fee is $12.50 per package.  PLEASE be careful when placing your orders!  If you enter a wrong address resulting in an Address Correction Fee, we must pass that charge along to you.