SHIPPING INFORMATION

CRICKET SHORTAGE DUE TO INCREASED DEMAND
8/20/20 - Dramatically increased demand has resulted in a CRICKET SHORTAGE - we are running out of certain sizes of crickets nearly every week now! We produce and sell MILLIONS of crickets per week, but it takes TIME to grow them (the larger the cricket the longer the growth time required), so when we run out of a certain size we cannot just "re-stock" overnight - it may be a few days before we have a substantial quantity of that size back in stock. We will adjust availability on our website by removing certain sizes/qtys when they are out, and will put them back on the site as soon as we can, so please just check back often - availability can change quickly! We appreciate you understanding in this matter, and we THANK YOU for your business!

SAME DAY SHIPPING POLICY SUSPENDED DUE TO INCREASED DEMAND
8/20/20 - Due to dramatically increased demand, we must temporarily modify our Same Day Shipping policy - we can no longer promise Same Day Shipping for all orders received before our normal Same Day Shipping Cutoff Time. Orders will be shipped on a FIFO (First-In-First-Out) basis, and we will do our best to ship all orders received before noon on the same day, but some will have to be shipped the following business day. Shipping confirmation emails are sent in real time as each order is processed for shipment, so watch for your shipping confirmation email to know when your order has been shipped - we will NOT be able to respond to emails or phone calls asking if/when orders are shipped - WATCH YOUR EMAIL FOR NOTIFICATIONS!

Best Days to Order/Ship
Mondays are the heaviest shipping days for Ghann's, Reptiles2You, and for FedEx overall, so we recommend you consider placing orders AFTER 12:00 PM ET on Mondays so they will ship on Tuesday. Deliveries can be impacted when recipients are unable to receive shipments (e.g. if shipping to a business address and that business is closed, etc), so when placing orders, please be certain that someone will be able to receive your shipment at the delivery address when it arrives!

REMEMBER - the most current FedEx alert information is always available at FedEx Service Alerts.

We also post updates and useful info on our GCF Facebook page.



•  Orders are shipped on a FIFO basis (First-In-First-Out) - orders that we are unable to ship the same day received will be scheduled to ship the following business day

•  Same-Day Shipping TARGET cut-off time is 12:00 PM ET, but SAME DAY SHIPPING IS NOT GUARANTEED

•  Orders received AFTER 12:00 PM ET on Thursday will be scheduled to ship the following Monday, volume permitting (if volume is heavy shipment could be delayed until Tuesday)

•  NO SHIPPING ON FRIDAYS (office closed)

•  FedEx is our preferred carrier - great rates and great service!



WHEN WILL MY ORDER SHIP?
What day your order ships depends on what day and time you place your order, and what service you select.  Click HERE for a table that explains our targeted shipping days.

OVERNIGHT SERVICE
Overnight shipping is available to all states in the continental USA, and we have negotiated very good rates with carriers.  Unlike many providers, we DO pass along discounted rates to you to save you money!

GROUND SERVICE
Ground shipping is available ONLY for the following states: AL, FL, GA, NC, SC, TN. NO GUARANTEES apply to anything ALIVE shipped via Ground service -  EVER!  See Our Guarantee page for more details.

SPECIAL SHIPPING INSTRUCTIONS
Private carriers rarely provide adequate space for special shipping instructions on their delivery labels, and even if they do the unfortunate truth is such instructions are rarely read and nearly never followed.  Therefore, we cannot accommodate special delivery instructions.

NO US POSTAL SERVICE SHIPPING
US Postal Service delivery is not as reliable as private carriers for live products. Packages cannot be tracked during the delivery process and are sometimes completely lost. Therefore we do not ship via the US Postal Service.

ORDER/SHIPPING CONFIRMATION E-MAILS
All web orders receive an e-mail confirmation (invoice) when your order is placed and a shipping confirmation email containing tracking information.  (Orders not placed on our website also get a shipping confirmation if you have provided us with your e-mail address).

PHYSICAL STREET ADDRESS REQUIRED FOR DELIVERY
Post Office Box addresses are not acceptable for delivery.  Neither FedEx nor UPS will deliver to a PO Box.  We must have a private carrier approved address (a physical street address).

AVAILABLE SHIPPING AREAS
Small orders are shipped within the 48 contiguous United States ONLY (we currently do not ship small orders to Alaska, Hawaii, or Puerto Rico, or internationally).  We DO however ship LARGE orders to destinations outside the US (see "International Orders" below).

INTERNATIONAL ORDERS
We do ship large orders via air freight to customers in many countries around the world.  If you are outside of the continental United States and wish to place a large order (over 100,000 crickets per shipment) contact our International Sales Department for a price quote on large volume cricket orders. You can reach the International Sales Department by e-mailing websales@ghann.com and placing "INTERNATIONAL" in the subject line of your e-mail.

ADDRESS CORRECTIONS
Most carriers charge a pretty hefty fee when delivery addresses are wrong, and FedEx is no exception - as of early 2015 FedEx's Address Correction Fee is $12.50 per package.  PLEASE be careful when placing your orders!  If you enter a wrong address resulting in an Address Correction Fee, we must pass that charge along to you.